ArcGIS Portal Hosting Server Grayed Out

Hello Dev, are you facing an issue with your ArcGIS Portal Hosting Server being grayed out? If so, don’t worry, as you’re not alone. In this journal article, we’ll discuss the possible reasons as to why this issue may occur and provide you with a step-by-step guide to resolve it.

Possible Reasons for the Grayed Out ArcGIS Portal Hosting Server

Before we jump into the solutions, let’s first understand the reasons why your ArcGIS Portal Hosting Server may be grayed out:

  1. The server machine is not connected to the internet.
  2. The server machine doesn’t have the necessary ports open.
  3. The server machine doesn’t have sufficient memory to run the service.
  4. The server machine has a poor network connection.
  5. The ArcGIS Portal Hosting Server is not correctly configured.

Solutions to Resolve the Grayed Out ArcGIS Portal Hosting Server

1. Check Internet Connection

The first thing to check is whether the server machine is connected to the internet. To check this, follow these steps:

Step 1:
Open a web browser on the server machine.
Step 2:
Try accessing any website, such as www.google.com, to check if the machine is connected or not.

If the machine is not connected, you’ll need to connect it to the internet to resolve the issue.

2. Open Necessary Ports

The ArcGIS Portal Hosting Server requires several ports to be open for it to function correctly. Follow these steps to open the necessary ports:

Step 1:
Open the Windows Firewall on the server machine.
Step 2:
Click on “Advanced Settings.”
Step 3:
Click on “Inbound Rules.”
Step 4:
Click on “New Rule.”
Step 5:
Select “Port” and click on “Next.”
Step 6:
Enter the necessary ports, such as 6080 and 6443, and click on “Next.”
Step 7:
Select “Allow the Connection” and click on “Next.”
Step 8:
Select the networks where this rule should apply and click on “Next.”
Step 9:
Enter a name for the rule and click on “Finish.”

If the necessary ports are not open, the ArcGIS Portal Hosting Server may be grayed out. Opening these ports should resolve the issue.

3. Increase Memory

The ArcGIS Portal Hosting Server requires a certain amount of memory to function correctly. If the server machine doesn’t have enough memory, it may cause the service to be grayed out. Follow these steps to increase the memory:

Step 1:
Open the Task Manager on the server machine.
Step 2:
Click on the “Performance” tab.
Step 3:
Click on “Memory.”
Step 4:
Check how much memory is being used and how much is available.
Step 5:
If the memory being used is close to the available memory, you’ll need to increase it by adding more RAM to the server machine.

4. Improve Network Connection

Another possible reason why the ArcGIS Portal Hosting Server is grayed out is due to a poor network connection. Follow these steps to improve the network connection:

Step 1:
Check the network cables to ensure they’re properly connected.
Step 2:
Try connecting the server machine to a different network port.
Step 3:
Restart the modem or router.
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5. Check Configuration

The final possible reason why the ArcGIS Portal Hosting Server is grayed out is due to incorrect configuration. Follow these steps to check the configuration:

Step 1:
Log in to the ArcGIS Portal.
Step 2:
Click on “Settings.”
Step 3:
Click on “Servers.”
Step 4:
Check if the ArcGIS Portal Hosting Server is listed and the details are correct.
Step 5:
If the details are incorrect, click on “Edit” and make the necessary changes.

Frequently Asked Questions (FAQ)

Q1. What is the ArcGIS Portal Hosting Server?

The ArcGIS Portal Hosting Server is a service that allows you to store, manage, and share your maps, data, and other resources on your own server rather than on the ArcGIS Online servers.

Q2. What is the difference between ArcGIS Online and ArcGIS Portal?

ArcGIS Online is a cloud-based GIS platform that allows you to access, create, and share maps, data, and other resources online. ArcGIS Portal is an on-premise GIS platform that allows you to store, manage, and share your maps, data, and other resources on your own server.

Q3. Can I use ArcGIS Portal Hosting Server without ArcGIS Portal?

No, the ArcGIS Portal Hosting Server is a component of ArcGIS Portal, and you cannot use it independently.

Q4. What are the system requirements for ArcGIS Portal?

The system requirements for ArcGIS Portal vary depending on the size and complexity of your deployment. You can find detailed information on the system requirements on the Esri website.

Q5. Can I install ArcGIS Portal on a virtual machine?

Yes, you can install ArcGIS Portal on a virtual machine, provided that the virtual machine meets the system requirements for ArcGIS Portal.

Conclusion

We hope this journal article has provided you with a comprehensive guide to resolve the issue of a grayed out ArcGIS Portal Hosting Server. By following the steps outlined above, you should be able to resolve the issue and continue to use your ArcGIS Portal without any further problems. If you have any further questions, please feel free to reach out to our support team.