Failed to Fetch Available Software from the Polycom Hosted Server

Welcome Dev, if you are facing the error “Failed to fetch available software from the Polycom hosted server”, you are not alone. Many users have reported this issue while updating their Polycom devices. This error is common when the software update fails to download or install correctly. In this article, we will discuss the reasons behind this error and provide you with step-by-step solutions to fix it. Let’s get started!

Reasons Behind the Error

The error “Failed to fetch available software from the Polycom hosted server” occurs when the Polycom device fails to download or install the software update. There could be several reasons for the failed update, such as:

• Network connectivity issues
• Incompatible software version
• Incorrect firmware update URL
• Firewall restrictions
• Server issues

Network Connectivity Issues

The most common reason behind the failed update is network connectivity issues. If your device is not connected to a stable internet connection or has limited bandwidth, it can cause the update to fail. In this case, you can try the following solutions:

Restart Your Network Devices

To fix network connectivity issues, you can try restarting your network devices, such as your router, modem, or switch. This can help you establish a stable connection and resolve any temporary issues.

Connect to a Different Network

If restarting your network devices doesn’t help, you can try connecting your device to a different network. For example, you can connect your device to a mobile hotspot to see if it resolves the issue.

Check Your Network Settings

If none of the above solutions work, you can check your network settings to ensure that your device is connected to the right network, and your network settings are configured correctly. You can also try resetting your network settings to default and see if that helps.

Incompatible Software Version

If your device is running an incompatible software version, it can cause the update to fail. In this case, you need to ensure that you are downloading and installing the correct software version. You can check the Polycom website for the latest software version and make sure that it is compatible with your device.

Incorrect Firmware Update URL

Another reason behind the failed update is an incorrect firmware update URL. If the URL is incorrect, your device will not be able to download the update. Ensure that you have entered the correct URL and that it is compatible with your device.

Firewall Restrictions

If your device is behind a firewall, it can cause the update to fail. In this case, you need to ensure that your firewall settings allow your device to access the required update servers. You can also try disabling your firewall temporarily and see if that resolves the issue.

Server Issues

If the Polycom update servers are experiencing issues, it can cause the update to fail. In this case, you need to wait for the servers to be back up and running or contact Polycom support for assistance.

Solutions to Fix the Error

Now that we have discussed the reasons behind the error “Failed to fetch available software from the Polycom hosted server”, let’s take a look at some solutions to fix it.

Restart Your Device

If your device is experiencing temporary issues, you can try restarting it. This can help you resolve any temporary glitches and establish a stable connection.

Manually Download the Update

If the automatic update fails to download or install, you can try manually downloading and installing the update. You can visit the Polycom website, find the correct software version, and download it manually. Once downloaded, you can install it on your device manually.

Reset Your Device to Factory Defaults

If none of the above solutions work, you can try resetting your device to factory defaults. This can help you resolve any software-related issues and ensure that your device is running on the latest software version.

FAQs

Conclusion

The error “Failed to fetch available software from the Polycom hosted server” can be frustrating, but it is not uncommon. By following the solutions mentioned in this article, you can fix this error and ensure that your device is running on the latest software version. If you still face issues, you can contact Polycom support for assistance.